What players ask about our Terms and Conditions
You must accept our terms to create an account, but you don't need to memorize them. We've written the key sections — account rules, deposit and withdrawal terms, and support contact — in plain language. Our support team can answer any specific question about what a term means for your account.
Yes, but only with notice. We email you at least 30 days before any material change takes effect. You can review the updated version in your account settings. If you disagree with a change, you can close your account without penalty before the new terms take effect.
Your account remains active indefinitely. We don't charge inactivity fees or close dormant accounts. If you haven't logged in for over a year, you can recover your account by requesting a password reset through the login page or contacting support.
Deposits you make via DANA, OVO, GoPay or QRIS are processed by licensed payment partners, not held by us directly. Your deposit is confirmed the moment the payment partner clears the transaction. If your account is closed, any remaining balance is returned to your original payment method within five business days.
Once you request a withdrawal, our system verifies your account and identity (usually under an hour). DANA, OVO and GoPay transfers typically arrive within five minutes. QRIS and bank transfers may take up to one business day depending on your bank's processing speed.
Yes. Contact our support team with details of the game round or withdrawal in question. We'll review your account history and game logs with you. If we find an error, we'll correct it immediately. For disputes we can't resolve, depends on local law for any further escalation process.
Use the 'Forgot Password' link on the login page to reset it immediately. If you suspect unauthorized access, contact support right away via live chat or email. We'll freeze your account pending verification and help you regain control of your credentials.
